Refund Policy

Return Policy

• Our return policy lasts 15 days from the date of purchase.
  

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  

• A receipt or proof of purchase is required for all returns.
  

• Do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

• Items not in their original condition, damaged, or missing parts (not due to our error).

• Items returned more than 30 days after delivery.

Refund Process

• Once we receive and inspect your return, we will send you an email notification regarding approval or rejection.
  

• If approved, your refund will be processed and credited to your original payment method within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund:

1. Check your bank account again.
   

2. Contact your credit card company (processing may take time).
   

3. Contact your bank (some processing time is required before posting a refund).
   

4. If you have done all of the above and still haven't received your refund, contact us at sales@pinksaltwall.com.

Sale Items (if applicable)

• Only regular-priced items are eligible for a refund.
  

• Sale items are non-refundable.

Exchanges (if applicable)

• We only replace items if they are defective or damaged.
  

• To request an exchange, email sales@pinksaltwall.com and send your item to:
  
  Pink Salt Wall, 1107 Middle River Road #27, Middle River, MD 21220, United States.

Gifts

• If marked as a gift when purchased and shipped directly to you, you will receive a gift credit once the return is received.
  

• If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping for Returns

• Send returns to: Pink Salt Wall, 1107 Middle River Road #27, Middle River, MD 21220, United States.
  

• Return shipping costs are the customer’s responsibility and are non-refundable.
  

• If you receive a refund, the cost of return shipping will be deducted.
  

• For items over $75, consider using a trackable shipping service or purchasing shipping insurance.

For any further assistance, reach out to us at sales@pinksaltwall.com.