Refund Policy
Return Policy
Our return policy lasts 15 days from the date of purchase.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
A receipt or proof of purchase is required for all returns.
Do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
● Items not in their original condition, damaged, or missing parts (not due to our error).
● Any item returned after the 15-day return window.
Refund Process
Once we receive and inspect your return, we will email you regarding approval or rejection of your refund.
If approved, your refund will be processed within 24–48 hours.
Please note: your bank or payment provider may take additional time to post the refund to your account.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company (it may take some time to post).
- Contact your bank (some processing time is required).
If you have done all of the above and still haven't received your refund, contact us at sales@pinksaltwall.com.
Sale Items (if applicable)
Only regular-priced items are eligible for a refund.
Sale items are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To request an exchange, email sales@pinksaltwall.com and send your item to:
Pink Salt Wall
1107 Middle River Road #27, Middle River, MD 21220, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit once the return is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping for Returns
USA Customers:
Send returns to:
Pink Salt Wall
1107 Middle River Road #27, Middle River, MD 21220, United States.
Canada (Ontario) Customers — NEW:
Canadian customers are responsible for international return shipping.
Please contact sales@pinksaltwall.com before shipping any return to confirm eligibility and obtain return instructions.
Return shipping costs are the customer’s responsibility and non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund amount.
For items over $75, consider using a trackable shipping service or purchasing shipping insurance.
Need Help?
For any further assistance, please contact us:
sales@pinksaltwall.com
(877) 918-1200